| AddAttnd |
Add or Modify Service Appointment Attendees |
Add, modify, or delete a service appointment attendee record from a group service appointment. |
| Cancel_Item |
Cancel Item Flow |
Order Management: Cancel order items before fulfillment. |
| CCOIO |
Change Case Owner to Incident Owner |
When Cases are identified as part of an Incident, change the Case owner to the Incident owner. |
| CMS_BasicApprovalRequest |
Basic Approval Request |
Allows a content author to submit a content variant for content manager review, and allows for content variant revisions before the content manager approves for publication. |
| CMS_EvalApprovalStepStatus |
CMS: Check Whether Any Step is Completed |
Determines whether either of two specified steps in a stage has completed. |
| CMS_NotifyRequester |
CMS: Notify Content Author |
Notifies the content author that their content variant has been approved, and allows the content author to conditionally view the final feedback for the content variant. |
| CMS_ReviewContent |
CMS: Review Content |
Allows a content manager to conditionally view a content author's feedback, provide revision comments, and approve or request revisions of a content variant. |
| CMS_ReviseContent |
CMS: Submit Content for Review |
Allows a content author to conditionally view a reviewer's feedback, provide revision comments, and submit a content variant for review. |
| CMS_WithdrawReviewRequest |
CMS: Withdraw Review Request |
Allows a content author to withdraw a review request in order to make changes to the underlying content variant. |
| Create_Case |
Create a Case |
|
| Create_CO |
RMA Create Credit Memo and Ensure Refunds Flow |
Order Management: Create a credit memo and ensure refunds for a return order. |
| Create_OS |
Create Order Summary Flow |
Order Management: Create an Order Summary record from an order. |
| Create_PE |
Create Process Exception Flow |
Create a process exception record from a process exception event. |
| Create_WL |
Create Waitlist |
Create a waitlist to manage drop-in customers for a service territory. |
| CreateLeadAndOpp |
Field Service Mobile: Create Leads and Opportunities |
Lets a flow user indicate customer interest in an upsell opportunity and creates any necessary lead and opportunity records. |
| CRRI |
Close Change Request & Related Issues |
Closes a Change Request and attempts to close its related Incidents, Problems, and Cases. |
| Discount_Item |
Discount Flow |
Order Management: Apply discounts to order items. |
| EnrlAttnd |
Enroll or Unenroll Service Appointment Attendees |
Enrolls or unenrolls a service appointment attendee from a group service appointment. |
| Exchange_Flow |
Even Exchange Flow |
Order Management: Even Exchange order products before fulfillment. |
| Exchange_RMA |
Exchanges with RMA Returns |
Order Management: Return order items RMA and create Exchange after fulfillment. |
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