General informations
Fields (41)
| Name | Label | Type | Description |
|---|---|---|---|
| Id | Case ID | ID | |
| IsDeleted | Deleted | CHECKBOX | |
| MasterRecordId | Master Record ID | LOOKUP | |
| CaseNumber | Case Number | AUTO NUMBER | |
| ContactId | Contact ID | LOOKUP | |
| AccountId | Account ID | LOOKUP | |
| AssetId | Asset ID | LOOKUP | |
| SourceId | Source ID | LOOKUP | |
| ParentId | Parent Case ID | LOOKUP | |
| SuppliedName | Name | TEXT(80) | |
| SuppliedEmail | Email Address | ||
| SuppliedPhone | Phone | TEXT(40) | |
| SuppliedCompany | Company | TEXT(80) | |
| Type | Case Type | PICKLIST | |
| Status | Status | PICKLIST | |
| Reason | Case Reason | PICKLIST | |
| Origin | Case Origin | PICKLIST | |
| Subject | Subject | TEXT(255) | |
| Priority | Priority | PICKLIST | |
| Description | Description | TEXT AREA (LONG)(32000) | |
| IsClosed | Closed | CHECKBOX | |
| ClosedDate | Closed Date | DATETIME | |
| IsEscalated | Escalated | CHECKBOX | |
| OwnerId | Owner ID | LOOKUP | |
| CreatedDate | Created Date | DATETIME | |
| CreatedById | Created By ID | LOOKUP | |
| LastModifiedDate | Last Modified Date | DATETIME | |
| LastModifiedById | Last Modified By ID | LOOKUP | |
| SystemModstamp | System Modstamp | DATETIME | |
| ContactPhone | Contact Phone | PHONE | |
| ContactMobile | Contact Mobile | PHONE | |
| ContactEmail | Contact Email | ||
| ContactFax | Contact Fax | PHONE | |
| Comments | Internal Comments | TEXT AREA (LONG)(4000) | |
| LastViewedDate | Last Viewed Date | DATETIME | |
| LastReferencedDate | Last Referenced Date | DATETIME | |
| EngineeringReqNumber__c | Engineering Req Number | TEXT(12) | |
| SLAViolation__c | SLA Violation | PICKLIST | |
| Product__c | Product | PICKLIST | |
| PotentialLiability__c | Potential Liability | PICKLIST | |
| Account_Id_1 | Account_Account ID_1 | LOOKUP |
Fields Details (41)
| Name | Id |
| Label | Case ID |
| Type | ID |
| Required | Yes |
| Name | IsDeleted |
| Label | Deleted |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | MasterRecordId |
| Label | Master Record ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | CaseNumber |
| Label | Case Number |
| Type | AUTO NUMBER |
| Required | Yes |
| Name | ContactId |
| Label | Contact ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | AccountId |
| Label | Account ID |
| Type | LOOKUP |
| Name | AssetId |
| Label | Asset ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | SourceId |
| Label | Source ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | ParentId |
| Label | Parent Case ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | SuppliedName |
| Label | Name |
| Type | TEXT(80) |
| Name | SuppliedEmail |
| Label | Email Address |
| Type |
| Name | SuppliedPhone |
| Label | Phone |
| Type | TEXT(40) |
| Name | SuppliedCompany |
| Label | Company |
| Type | TEXT(80) |
| Name | Type |
| Label | Case Type |
| Type | PICKLIST |
| Picklist values | Mechanical Electrical Electronic Structural Other |
| Name | Status |
| Label | Status |
| Type | PICKLIST |
| Picklist values | New Working Escalated Closed |
| Name | Reason |
| Label | Case Reason |
| Type | PICKLIST |
| Picklist values | Installation Equipment Complexity Performance Breakdown Equipment Design Feedback Other |
| Name | Origin |
| Label | Case Origin |
| Type | PICKLIST |
| Picklist values | Phone Email Web |
| Name | Subject |
| Label | Subject |
| Type | TEXT(255) |
| Name | Priority |
| Label | Priority |
| Type | PICKLIST |
| Picklist values | High Medium Low |
| Name | Description |
| Label | Description |
| Type | TEXT AREA (LONG)(32000) |
| Name | IsClosed |
| Label | Closed |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | ClosedDate |
| Label | Closed Date |
| Type | DATETIME |
| Name | IsEscalated |
| Label | Escalated |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | OwnerId |
| Label | Owner ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | CreatedDate |
| Label | Created Date |
| Type | DATETIME |
| Required | Yes |
| Name | CreatedById |
| Label | Created By ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | LastModifiedDate |
| Label | Last Modified Date |
| Type | DATETIME |
| Required | Yes |
| Name | LastModifiedById |
| Label | Last Modified By ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | SystemModstamp |
| Label | System Modstamp |
| Type | DATETIME |
| Required | Yes |
| Name | ContactPhone |
| Label | Contact Phone |
| Type | PHONE |
| Name | ContactMobile |
| Label | Contact Mobile |
| Type | PHONE |
| Name | ContactEmail |
| Label | Contact Email |
| Type |
| Name | ContactFax |
| Label | Contact Fax |
| Type | PHONE |
| Name | Comments |
| Label | Internal Comments |
| Type | TEXT AREA (LONG)(4000) |
| Name | LastViewedDate |
| Label | Last Viewed Date |
| Type | DATETIME |
| Name | LastReferencedDate |
| Label | Last Referenced Date |
| Type | DATETIME |
| Name | EngineeringReqNumber__c |
| Label | Engineering Req Number |
| Type | TEXT(12) |
| Name | SLAViolation__c |
| Label | SLA Violation |
| Type | PICKLIST |
| Picklist values | No Yes |
| Name | Product__c |
| Label | Product |
| Type | PICKLIST |
| Picklist values | GC1040 GC1060 GC3020 GC3040 GC3060 GC5020 GC5040 GC5060 GC1020 |
| Name | PotentialLiability__c |
| Label | Potential Liability |
| Type | PICKLIST |
| Picklist values | No Yes |
| Name | Account_Id_1 |
| Label | Account_Account ID_1 |
| Type | LOOKUP |
| Foreign key | Yes |
Object User-defined metadata (0)
| Label | Value |
|---|