EngagementInteraction

Name	Label	Type	Description
Id	Engagement Interaction ID	ID
Name	Name	AUTO NUMBER
IsDeleted	Deleted	CHECKBOX
CreatedById	Created By ID	LOOKUP
CreatedDate	Created Date	DATETIME
LastModifiedDate	Last Modified Date	DATETIME
LastModifiedById	Last Modified By ID	LOOKUP
SystemModstamp	System Modstamp	DATETIME
InitiatingAttendeeId	InitiatingAttendee ID	LOOKUP
IsAttendeeAuthenticated	Is Attendee Authenticated	CHECKBOX
IsAttendeeVerified	Is Attendee Verified	CHECKBOX
StartDateTime	Start Date Time	DATETIME
EndDateTime	End Date Time	DATETIME
CommunicationChannel	Communication Channel	PICKLIST
Sentiment	Sentiment	PICKLIST
ContextId	Context ID	LOOKUP
ExternalIdentifier	External Identifier	TEXT(255)
Type	Type	PICKLIST
Duration	Duration	TEXT(4000)
MappedState	Mapped State	PICKLIST
Status	Status	PICKLIST
AttendeeVerificationTime	Attendee Verification Time	DATETIME
Reason	Reason	TEXT(765)
OwnerId	Owner ID	LOOKUP
PhoneNumber	Phone Number	PHONE
LastViewedDate	Last Viewed Date	DATETIME
LastReferencedDate	Last Referenced Date	DATETIME

Name	Id
Label	Engagement Interaction ID
Type	ID
Required	Yes

Name	Name
Label	Name
Type	AUTO NUMBER
Required	Yes

Name	IsDeleted
Label	Deleted
Type	CHECKBOX
Required	Yes
Default value	false

Name	CreatedById
Label	Created By ID
Type	LOOKUP
Foreign key	Yes
Required	Yes

Name	CreatedDate
Label	Created Date
Type	DATETIME
Required	Yes

Name	LastModifiedDate
Label	Last Modified Date
Type	DATETIME
Required	Yes

Name	LastModifiedById
Label	Last Modified By ID
Type	LOOKUP
Foreign key	Yes
Required	Yes

Name	SystemModstamp
Label	System Modstamp
Type	DATETIME
Required	Yes

Name	InitiatingAttendeeId
Label	InitiatingAttendee ID
Type	LOOKUP
Foreign key	Yes

Name	IsAttendeeAuthenticated
Label	Is Attendee Authenticated
Type	CHECKBOX
Required	Yes
Default value	false

Name	IsAttendeeVerified
Label	Is Attendee Verified
Type	CHECKBOX
Required	Yes
Default value	false

Name	StartDateTime
Label	Start Date Time
Type	DATETIME
Required	Yes

Name	EndDateTime
Label	End Date Time
Type	DATETIME

Name	CommunicationChannel
Label	Communication Channel
Type	PICKLIST
Required	Yes
Picklist values	Voice Call Video Call Web Chat In Person

Name	Sentiment
Label	Sentiment
Type	PICKLIST
Picklist values	Positive Neutral Negative

Name	ContextId
Label	Context ID
Type	LOOKUP
Foreign key	Yes

Name	ExternalIdentifier
Label	External Identifier
Type	TEXT(255)

Name	Type
Label	Type
Type	PICKLIST
Picklist values	Inbound Outbound

Name	Duration
Label	Duration
Type	TEXT(4000)

Name	MappedState
Label	Mapped State
Type	PICKLIST
Picklist values	New InProgress Completed

Name	Status
Label	Status
Type	PICKLIST
Picklist values	New In Progress Completed

Name	AttendeeVerificationTime
Label	Attendee Verification Time
Type	DATETIME

Name	Reason
Label	Reason
Type	TEXT(765)

Name	OwnerId
Label	Owner ID
Type	LOOKUP
Foreign key	Yes
Required	Yes
Data sensitivity level	Internal

Name	PhoneNumber
Label	Phone Number
Type	PHONE
Data sensitivity level	Confidential

Name	LastViewedDate
Label	Last Viewed Date
Type	DATETIME

Name	LastReferencedDate
Label	Last Referenced Date
Type	DATETIME

Name	Parent object	Child object	Parent object field	Child object field
ForecastContext	EngagementInteraction	AdvAcctForecastSetUse	Id	ForecastContextId
ContentContext	EngagementInteraction	AssessmentTaskContentDocument	Id	ContentContextId
FirstPublishLocation	EngagementInteraction	ContentVersion	Id	FirstPublishLocationId
ReferenceObject	EngagementInteraction	DocumentEnvelope	Id	ReferenceObjectId
RelatedTo	EngagementInteraction	EmailMessage	Id	RelatedToId
Engagement	EngagementInteraction	EngagementAttendee	Id	EngagementId
Engagement	EngagementInteraction	EngagementTopic	Id	EngagementId
What	EngagementInteraction	Event	Id	WhatId
RelatedRecord	EngagementInteraction	FlowOrchestrationWorkItem	Id	RelatedRecordId
ReferenceObject	EngagementInteraction	GeneratedDocument	Id	ReferenceObjectId
Context	EngagementInteraction	GenericVisitTaskContext	Id	ContextId
What	EngagementInteraction	Task	Id	WhatId
Relation	EngagementInteraction	TaskRelation	Id	RelationId

Name	Parent object	Child object	Parent object field	Child object field
CreatedBy	User	EngagementInteraction	Id	CreatedById
LastModifiedBy	User	EngagementInteraction	Id	LastModifiedById
InitiatingAttendee	Account	EngagementInteraction	Id	InitiatingAttendeeId
InitiatingAttendee	Contact	EngagementInteraction	Id	InitiatingAttendeeId
InitiatingAttendee	Lead	EngagementInteraction	Id	InitiatingAttendeeId
Context	ServiceAppointment	EngagementInteraction	Id	ContextId
Context	Visit	EngagementInteraction	Id	ContextId
Owner	User	EngagementInteraction	Id	OwnerId

Label	Value