General informations
Fields (39)
Name | Label | Type | Description |
---|---|---|---|
Id | Incident ID | ID | |
OwnerId | Owner ID | LOOKUP | |
IsDeleted | Deleted | CHECKBOX | |
IncidentNumber | Incident Number | AUTO NUMBER | |
CreatedDate | Created Date | DATETIME | |
CreatedById | Created By ID | LOOKUP | |
LastModifiedDate | Last Modified Date | DATETIME | |
LastModifiedById | Last Modified By ID | LOOKUP | |
SystemModstamp | System Modstamp | DATETIME | |
LastViewedDate | Last Viewed Date | DATETIME | |
LastReferencedDate | Last Referenced Date | DATETIME | |
Subject | Subject | TEXT(255) | |
Description | Description | TEXT AREA (LONG)(32000) | |
ParentIncidentId | Parent Incident ID | LOOKUP | |
DetectedDateTime | Detected Date Time | DATETIME | |
StartDateTime | Start Date Time | DATETIME | |
EndDateTime | End Date Time | DATETIME | |
ResolutionSummary | Resolution Summary | TEXT AREA (LONG)(32000) | |
ResolvedById | User ID | LOOKUP | |
ResolutionDateTime | Resolution Date Time | DATETIME | |
StatusCode | Status Code | PICKLIST | |
Status | Status | PICKLIST | |
Impact | Impact | PICKLIST | |
Urgency | Urgency | PICKLIST | |
Priority | Priority | PICKLIST | |
ReportedMethod | Reported Method | PICKLIST | |
Type | Type | PICKLIST | |
Category | Category | PICKLIST | |
SubCategory | Sub Category | PICKLIST | |
PriorityOverrideReason | Priority Override Reason | TEXT(255) | |
IsMajorIncident | Major Incident | CHECKBOX | |
IsStopped | Incident Paused | CHECKBOX | |
StopStartDate | Incident Paused Since | DATETIME | |
SlaStartDate | Entitlement Process Start Time | DATETIME | |
SlaExitDate | Entitlement Process End Time | DATETIME | |
BusinessHoursId | Business Hours ID | LOOKUP | |
MilestoneStatus | Milestone Status | TEXT(30) | |
IsClosed | Incident Closed | CHECKBOX | |
EntitlementId | Entitlement ID | LOOKUP |
Fields Details (39)
Name | Id |
Label | Incident ID |
Type | ID |
Required | Yes |
Name | OwnerId |
Label | Owner ID |
Type | LOOKUP |
Foreign key | Yes |
Required | Yes |
Name | IsDeleted |
Label | Deleted |
Type | CHECKBOX |
Required | Yes |
Default value | false |
Name | IncidentNumber |
Label | Incident Number |
Type | AUTO NUMBER |
Required | Yes |
Name | CreatedDate |
Label | Created Date |
Type | DATETIME |
Required | Yes |
Name | CreatedById |
Label | Created By ID |
Type | LOOKUP |
Foreign key | Yes |
Required | Yes |
Name | LastModifiedDate |
Label | Last Modified Date |
Type | DATETIME |
Required | Yes |
Name | LastModifiedById |
Label | Last Modified By ID |
Type | LOOKUP |
Foreign key | Yes |
Required | Yes |
Name | SystemModstamp |
Label | System Modstamp |
Type | DATETIME |
Required | Yes |
Name | LastViewedDate |
Label | Last Viewed Date |
Type | DATETIME |
Name | LastReferencedDate |
Label | Last Referenced Date |
Type | DATETIME |
Name | Subject |
Label | Subject |
Type | TEXT(255) |
Required | Yes |
Name | Description |
Label | Description |
Type | TEXT AREA (LONG)(32000) |
Name | ParentIncidentId |
Label | Parent Incident ID |
Type | LOOKUP |
Foreign key | Yes |
Name | DetectedDateTime |
Label | Detected Date Time |
Type | DATETIME |
Name | StartDateTime |
Label | Start Date Time |
Type | DATETIME |
Name | EndDateTime |
Label | End Date Time |
Type | DATETIME |
Name | ResolutionSummary |
Label | Resolution Summary |
Type | TEXT AREA (LONG)(32000) |
Name | ResolvedById |
Label | User ID |
Type | LOOKUP |
Foreign key | Yes |
Name | ResolutionDateTime |
Label | Resolution Date Time |
Type | DATETIME |
Name | StatusCode |
Label | Status Code |
Type | PICKLIST |
Picklist values | New Open InProgress Resolved Completed Closed ProblemCreated |
Name | Status |
Label | Status |
Type | PICKLIST |
Required | Yes |
Picklist values | New Open In Progress Resolved Completed Problem Created Closed |
Name | Impact |
Label | Impact |
Type | PICKLIST |
Required | Yes |
Picklist values | High Medium Low |
Name | Urgency |
Label | Urgency |
Type | PICKLIST |
Required | Yes |
Picklist values | High Medium Low |
Name | Priority |
Label | Priority |
Type | PICKLIST |
Required | Yes |
Picklist values | Critical High Moderate Low |
Name | ReportedMethod |
Label | Reported Method |
Type | PICKLIST |
Name | Type |
Label | Type |
Type | PICKLIST |
Name | Category |
Label | Category |
Type | PICKLIST |
Name | SubCategory |
Label | Sub Category |
Type | PICKLIST |
Name | PriorityOverrideReason |
Label | Priority Override Reason |
Type | TEXT(255) |
Name | IsMajorIncident |
Label | Major Incident |
Type | CHECKBOX |
Required | Yes |
Default value | false |
Name | IsStopped |
Label | Incident Paused |
Type | CHECKBOX |
Required | Yes |
Default value | false |
Name | StopStartDate |
Label | Incident Paused Since |
Type | DATETIME |
Name | SlaStartDate |
Label | Entitlement Process Start Time |
Type | DATETIME |
Name | SlaExitDate |
Label | Entitlement Process End Time |
Type | DATETIME |
Name | BusinessHoursId |
Label | Business Hours ID |
Type | LOOKUP |
Name | MilestoneStatus |
Label | Milestone Status |
Type | TEXT(30) |
Name | IsClosed |
Label | Incident Closed |
Type | CHECKBOX |
Required | Yes |
Default value | false |
Name | EntitlementId |
Label | Entitlement ID |
Type | LOOKUP |
Foreign key | Yes |
Parents relationships(24)
Children relationships(6)
Name | Parent object | Child object | Parent object field | Child object field |
---|---|---|---|---|
Owner | User | Incident |
|
|
CreatedBy | User | Incident |
|
|
LastModifiedBy | User | Incident |
|
|
ParentIncident | Incident | Incident |
|
|
ResolvedBy | User | Incident |
|
|
Entitlement | Entitlement | Incident |
|
|
Object User-defined metadata (0)
Label | Value |
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