General informations

Name: Incident
Label: Incident
Type: Standard Object
Deployed:

Fields (39)
Name Label Type Description
Id Incident ID ID
OwnerId Owner ID LOOKUP
IsDeleted Deleted CHECKBOX
IncidentNumber Incident Number AUTO NUMBER
CreatedDate Created Date DATETIME
CreatedById Created By ID LOOKUP
LastModifiedDate Last Modified Date DATETIME
LastModifiedById Last Modified By ID LOOKUP
SystemModstamp System Modstamp DATETIME
LastViewedDate Last Viewed Date DATETIME
LastReferencedDate Last Referenced Date DATETIME
Subject Subject TEXT(255)
Description Description TEXT AREA (LONG)(32000)
ParentIncidentId Parent Incident ID LOOKUP
DetectedDateTime Detected Date Time DATETIME
StartDateTime Start Date Time DATETIME
EndDateTime End Date Time DATETIME
ResolutionSummary Resolution Summary TEXT AREA (LONG)(32000)
ResolvedById User ID LOOKUP
ResolutionDateTime Resolution Date Time DATETIME
StatusCode Status Code PICKLIST
Status Status PICKLIST
Impact Impact PICKLIST
Urgency Urgency PICKLIST
Priority Priority PICKLIST
ReportedMethod Reported Method PICKLIST
Type Type PICKLIST
Category Category PICKLIST
SubCategory Sub Category PICKLIST
PriorityOverrideReason Priority Override Reason TEXT(255)
IsMajorIncident Major Incident CHECKBOX
IsStopped Incident Paused CHECKBOX
StopStartDate Incident Paused Since DATETIME
SlaStartDate Entitlement Process Start Time DATETIME
SlaExitDate Entitlement Process End Time DATETIME
BusinessHoursId Business Hours ID LOOKUP
MilestoneStatus Milestone Status TEXT(30)
IsClosed Incident Closed CHECKBOX
EntitlementId Entitlement ID LOOKUP
Fields Details (39)
Name Id
Label Incident ID
Type ID
Required Yes
Name OwnerId
Label Owner ID
Type LOOKUP
Foreign key Yes
Required Yes
Name IsDeleted
Label Deleted
Type CHECKBOX
Required Yes
Default value false
Name IncidentNumber
Label Incident Number
Type AUTO NUMBER
Required Yes
Name CreatedDate
Label Created Date
Type DATETIME
Required Yes
Name CreatedById
Label Created By ID
Type LOOKUP
Foreign key Yes
Required Yes
Name LastModifiedDate
Label Last Modified Date
Type DATETIME
Required Yes
Name LastModifiedById
Label Last Modified By ID
Type LOOKUP
Foreign key Yes
Required Yes
Name SystemModstamp
Label System Modstamp
Type DATETIME
Required Yes
Name LastViewedDate
Label Last Viewed Date
Type DATETIME
Name LastReferencedDate
Label Last Referenced Date
Type DATETIME
Name Subject
Label Subject
Type TEXT(255)
Required Yes
Name Description
Label Description
Type TEXT AREA (LONG)(32000)
Name ParentIncidentId
Label Parent Incident ID
Type LOOKUP
Foreign key Yes
Name DetectedDateTime
Label Detected Date Time
Type DATETIME
Name StartDateTime
Label Start Date Time
Type DATETIME
Name EndDateTime
Label End Date Time
Type DATETIME
Name ResolutionSummary
Label Resolution Summary
Type TEXT AREA (LONG)(32000)
Name ResolvedById
Label User ID
Type LOOKUP
Foreign key Yes
Name ResolutionDateTime
Label Resolution Date Time
Type DATETIME
Name StatusCode
Label Status Code
Type PICKLIST
Picklist values New Open InProgress Resolved Completed Closed ProblemCreated
Name Status
Label Status
Type PICKLIST
Required Yes
Picklist values New Open In Progress Resolved Completed Problem Created Closed
Name Impact
Label Impact
Type PICKLIST
Required Yes
Picklist values High Medium Low
Name Urgency
Label Urgency
Type PICKLIST
Required Yes
Picklist values High Medium Low
Name Priority
Label Priority
Type PICKLIST
Required Yes
Picklist values Critical High Moderate Low
Name ReportedMethod
Label Reported Method
Type PICKLIST
Name Type
Label Type
Type PICKLIST
Name Category
Label Category
Type PICKLIST
Name SubCategory
Label Sub Category
Type PICKLIST
Name PriorityOverrideReason
Label Priority Override Reason
Type TEXT(255)
Name IsMajorIncident
Label Major Incident
Type CHECKBOX
Required Yes
Default value false
Name IsStopped
Label Incident Paused
Type CHECKBOX
Required Yes
Default value false
Name StopStartDate
Label Incident Paused Since
Type DATETIME
Name SlaStartDate
Label Entitlement Process Start Time
Type DATETIME
Name SlaExitDate
Label Entitlement Process End Time
Type DATETIME
Name BusinessHoursId
Label Business Hours ID
Type LOOKUP
Name MilestoneStatus
Label Milestone Status
Type TEXT(30)
Name IsClosed
Label Incident Closed
Type CHECKBOX
Required Yes
Default value false
Name EntitlementId
Label Entitlement ID
Type LOOKUP
Foreign key Yes