General informations
Fields (39)
| Name | Label | Type | Description |
|---|---|---|---|
| Id | Incident ID | ID | |
| OwnerId | Owner ID | LOOKUP | |
| IsDeleted | Deleted | CHECKBOX | |
| IncidentNumber | Incident Number | AUTO NUMBER | |
| CreatedDate | Created Date | DATETIME | |
| CreatedById | Created By ID | LOOKUP | |
| LastModifiedDate | Last Modified Date | DATETIME | |
| LastModifiedById | Last Modified By ID | LOOKUP | |
| SystemModstamp | System Modstamp | DATETIME | |
| LastViewedDate | Last Viewed Date | DATETIME | |
| LastReferencedDate | Last Referenced Date | DATETIME | |
| Subject | Subject | TEXT(255) | |
| Description | Description | TEXT AREA (LONG)(32000) | |
| ParentIncidentId | Parent Incident ID | LOOKUP | |
| DetectedDateTime | Detected Date Time | DATETIME | |
| StartDateTime | Start Date Time | DATETIME | |
| EndDateTime | End Date Time | DATETIME | |
| ResolutionSummary | Resolution Summary | TEXT AREA (LONG)(32000) | |
| ResolvedById | User ID | LOOKUP | |
| ResolutionDateTime | Resolution Date Time | DATETIME | |
| StatusCode | Status Code | PICKLIST | |
| Status | Status | PICKLIST | |
| Impact | Impact | PICKLIST | |
| Urgency | Urgency | PICKLIST | |
| Priority | Priority | PICKLIST | |
| ReportedMethod | Reported Method | PICKLIST | |
| Type | Type | PICKLIST | |
| Category | Category | PICKLIST | |
| SubCategory | Sub Category | PICKLIST | |
| PriorityOverrideReason | Priority Override Reason | TEXT(255) | |
| IsMajorIncident | Major Incident | CHECKBOX | |
| IsStopped | Incident Paused | CHECKBOX | |
| StopStartDate | Incident Paused Since | DATETIME | |
| SlaStartDate | Entitlement Process Start Time | DATETIME | |
| SlaExitDate | Entitlement Process End Time | DATETIME | |
| BusinessHoursId | Business Hours ID | LOOKUP | |
| MilestoneStatus | Milestone Status | TEXT(30) | |
| IsClosed | Incident Closed | CHECKBOX | |
| EntitlementId | Entitlement ID | LOOKUP |
Fields Details (39)
| Name | Id |
| Label | Incident ID |
| Type | ID |
| Required | Yes |
| Name | OwnerId |
| Label | Owner ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | IsDeleted |
| Label | Deleted |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | IncidentNumber |
| Label | Incident Number |
| Type | AUTO NUMBER |
| Required | Yes |
| Name | CreatedDate |
| Label | Created Date |
| Type | DATETIME |
| Required | Yes |
| Name | CreatedById |
| Label | Created By ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | LastModifiedDate |
| Label | Last Modified Date |
| Type | DATETIME |
| Required | Yes |
| Name | LastModifiedById |
| Label | Last Modified By ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Required | Yes |
| Name | SystemModstamp |
| Label | System Modstamp |
| Type | DATETIME |
| Required | Yes |
| Name | LastViewedDate |
| Label | Last Viewed Date |
| Type | DATETIME |
| Name | LastReferencedDate |
| Label | Last Referenced Date |
| Type | DATETIME |
| Name | Subject |
| Label | Subject |
| Type | TEXT(255) |
| Required | Yes |
| Name | Description |
| Label | Description |
| Type | TEXT AREA (LONG)(32000) |
| Name | ParentIncidentId |
| Label | Parent Incident ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | DetectedDateTime |
| Label | Detected Date Time |
| Type | DATETIME |
| Name | StartDateTime |
| Label | Start Date Time |
| Type | DATETIME |
| Name | EndDateTime |
| Label | End Date Time |
| Type | DATETIME |
| Name | ResolutionSummary |
| Label | Resolution Summary |
| Type | TEXT AREA (LONG)(32000) |
| Name | ResolvedById |
| Label | User ID |
| Type | LOOKUP |
| Foreign key | Yes |
| Name | ResolutionDateTime |
| Label | Resolution Date Time |
| Type | DATETIME |
| Name | StatusCode |
| Label | Status Code |
| Type | PICKLIST |
| Picklist values | New Open InProgress Resolved Completed Closed ProblemCreated |
| Name | Status |
| Label | Status |
| Type | PICKLIST |
| Required | Yes |
| Picklist values | New Open In Progress Resolved Completed Problem Created Closed |
| Name | Impact |
| Label | Impact |
| Type | PICKLIST |
| Required | Yes |
| Picklist values | High Medium Low |
| Name | Urgency |
| Label | Urgency |
| Type | PICKLIST |
| Required | Yes |
| Picklist values | High Medium Low |
| Name | Priority |
| Label | Priority |
| Type | PICKLIST |
| Required | Yes |
| Picklist values | Critical High Moderate Low |
| Name | ReportedMethod |
| Label | Reported Method |
| Type | PICKLIST |
| Name | Type |
| Label | Type |
| Type | PICKLIST |
| Name | Category |
| Label | Category |
| Type | PICKLIST |
| Name | SubCategory |
| Label | Sub Category |
| Type | PICKLIST |
| Name | PriorityOverrideReason |
| Label | Priority Override Reason |
| Type | TEXT(255) |
| Name | IsMajorIncident |
| Label | Major Incident |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | IsStopped |
| Label | Incident Paused |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | StopStartDate |
| Label | Incident Paused Since |
| Type | DATETIME |
| Name | SlaStartDate |
| Label | Entitlement Process Start Time |
| Type | DATETIME |
| Name | SlaExitDate |
| Label | Entitlement Process End Time |
| Type | DATETIME |
| Name | BusinessHoursId |
| Label | Business Hours ID |
| Type | LOOKUP |
| Name | MilestoneStatus |
| Label | Milestone Status |
| Type | TEXT(30) |
| Name | IsClosed |
| Label | Incident Closed |
| Type | CHECKBOX |
| Required | Yes |
| Default value | false |
| Name | EntitlementId |
| Label | Entitlement ID |
| Type | LOOKUP |
| Foreign key | Yes |
Parents relationships(24)
Children relationships(6)
| Name | Parent object | Child object | Parent object field | Child object field |
|---|---|---|---|---|
| Owner | User | Incident |
|
|
| CreatedBy | User | Incident |
|
|
| LastModifiedBy | User | Incident |
|
|
| ParentIncident | Incident | Incident |
|
|
| ResolvedBy | User | Incident |
|
|
| Entitlement | Entitlement | Incident |
|
|
Object User-defined metadata (0)
| Label | Value |
|---|